Portal notifications

What happened	Who hears about it	How
A signed-in customer sends a request	Every admin and super admin	The bell in Admin
A guest sends a request	Every admin and super admin	The bell, and an email to the guest
Somebody creates an account with an email you do not have	Every admin and super admin	The bell, and the emails in signing in
A message on a request	Every admin and super admin	The bell
Your office replies or updates a request	The customer	The bell in the portal, and the card refreshes under them

Admin → notifications

Your usual New request email still goes out as well, where that template is switched on in templates.

With several Admin tabs open, a notification shows once rather than in every tab.

An admin who has never signed in to the web admin gets no bell. Signing in once is all it takes — until then there is nothing to notify.